Frequently asked questions and issues

Why are scenes locked after I subscribed?

Scenes are loaded from our server. So make sure, that the network is available at least the first time the scene list is loaded and for the first time a scene is loaded. First try to delete all cache files in Settings > System. Then try to switch off SSL. Make sure you do not have a firewall or a VPN blocking connections! You must grant access to all * domains and to!

My network is ok, still not working!

For sending a test request follow the link below. If you do not get this output "API connection is working!", your network might be blocking the connection for some reason.
» Click here for testing

Why is the graphics resolution so low?

Change the quality to higher than 'fastest' and restart the app.

Why does the app not run fluently?

Dock your boat needs a good graphic chip to run on. iOS users should experience a fluid framerate on all devices newer than 3 years. On Android it's more complicated to predict since there are literally thousends of different devices/system/configurations out there. If the app detects a low framerate it will bring up a screen, where you can adjust quality. For some devices you might have to switch to 'fastest'. After restarting the resolution will be reduced which should increase the framerate again. Also try to change the ocean system. Most devices will only work with low or lowest or even only with very-simple! The latter does not calculate any waves though.

Why does the app need to access the internet?

As mentioned above, it tries to get the latest scene, boat physics and language updates and sends information about the device. So we know what things we should improve. We are not interested in your personal informations.

How do I cancel my subscription on Apple devices?

Please read the official help page:
» Apple - Support

How do I cancel my subscription on Google devices?

Please read the official help page:
» Google - Support